|Mon||8 AM to 5 PM|
|Tue||8 AM to 5 PM|
|Wed||8 AM to 5 PM|
|Thu||8 AM to 5 PM|
|Fri||8 AM to 5 PM|
|Sat||8 AM to 11 AM|
A physician is available on-call after normal business hours for emergencies. You may call the regular office number, and a recording will instruct you on how to reach the on-call doctor. After you page the on-call physician, your call should be returned within 30 minutes.
Please make your non-emergency phone calls during regular office hours, when a nurse is available to help with your questions.
To help provide timely service to our patients, we prefer to schedule all visits. If you are later than fifteen minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.
Occasionally, despite our best efforts, we may run late. We will keep you informed so that you have the option of rescheduling your appointment or seeing another provider, if available.
You can now request an appointment online. Please do NOT use this feature to request a same-day appointment.
To keep your children healthy, it is important to bring them in for regular checkups. We recommend that you call two month(s) in advance so you may choose the date that best fits your needs.
Two and One-Half Years
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting.
If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.
If you would like us to see more than one child, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees scheduled patients who may be waiting.
Patients who walk in with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc.
In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.
We gladly accept most insurance carriers, except Medicaid and FAMIS.
Please have your insurance card with you at the time of your visit.
If we file your claim, you are responsible for only the co-pay at the time of visit.
If we are not a provider for your insurance, if you are not insured or we do not file with your insurance company, you may be responsible for the entire charge at the time of service. Please do call our office before your appointment if you have any questions.
If a member of your family requires hospitalization, we have privileges at:
- Bon Secours St. Mary's
- Henrico Doctors, Forest campus
After the admission, please follow your insurance company requirements to reduce your risk of payment problems.